QUALITY POLICY & GOALS

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OUR QUALITY POLICY AND GOALS IN QUEENSLAND

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QUALITY POLICY AND GOALS

NRM’s over-riding goal is to satisfy the expectations of every client, every time, professionally and cost effectively, while ensuring that all contractual requirements are met. There is a constant focus on enhancing the quality of all products and services as well as improving business operations for the ultimate benefit of staff and customers.

In particular NRM focuses on:
  • Management leadership
  • Appropriate job skills training for all employees
  • Maintaining reliable quality management systems
  • Objective measurement of client service and work processes
  • Meeting contractual obligations competently
  • Settling contract activities in a professional manner
  • Training, support and recognition for quality improvement
  • Planned process improvement, involving all employees

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